Customer Satisfaction Questionnaire

Please note: * indicates a required field.

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Explanation:

This customer satisfaction questionnaire has been developed to facilitate a review of how PMSC Limited interacts with existing customers and prospective customers. We are keen to develop our business relationships and improve our service wherever we can. Your support in providing feedback to us will be much appreciated and treated in a confidential manner. The format of the questionnaire is a tick box arrangement but we would like to encourage recipients to make comments of explanation where appropriate, so that we can if necessary take some remedial actions if we got something wrong or carry on doing something if we got it right.

Marking Scheme

The questions are to be scored in the following way:

Grade

Description of Score

NA

Not applicable or unknown if this service has not been used to your knowledge

1

Total dissatisfaction and definitely would not allow PMSC Limited to bid for work again.

2

Dissatisfied and would likely not use PMSC again

3

Generally happy with PMSC service

4

Complete satisfaction would consider using PMSC to bid for work again

5

Exceeded expectations and would certainly use PMSC again.

Question:

1. How do you rate our ability in dealing with your enquires via all means of correspondence?

Score NA 1 2 3 4 5


Question:

2. How do you rate our Systems Assurance Training Course for content and presentation?

Score NA 1 2 3 4 5


Question:

3. How do you rate our ability to prepare proposals that meet your needs and expectations

Score NA 1 2 3 4 5


Question:

4. How do you rate our ability to give you the "right person for the job"?

Score NA 1 2 3 4 5


5. When we prepare reports regarding the technical details of our service to your organisation how well do we (a-c):

Question:

a) Understand the technical issues relating to your industry or organisation?

Score NA 1 2 3 4 5


Question:

b) Prepare the report with respect to English and grammar?

Score NA 1 2 3 4 5


Question:

c) Develop firm and useful conclusions and recommendations required by the study?

Score NA 1 2 3 4 5


Question:

6. How do you rate our ability to meet your timescales for deliverables?

Score NA 1 2 3 4 5


Question:

7. How do you rate the company website in providing you with a easy to use source of information regarding our services?

Score NA 1 2 3 4 5


Question:

8. How would you rate our project management?

Score NA 1 2 3 4 5


Question:

9. Where did you hear about PMSC Limited and their services?

Please Tick All That Apply

Which or who in particular? (Use reference if provided)

Email from PMSC Limited

Letter from PMSC Limited

Magazine Advert

Newspaper Advert

Other (please state)

Professional body / society

Search Engine

Word of Mouth

Question:

10. If you feel that there are any questions we should have asked but didn't, please comment on them below.